**AI phone calls are legal in the U.S., but compliance depends on how they are used and the laws in your state.**Businesses using an ai answering service, ai receptionist, or virtual answering service must understand recording and disclosure rules to remain compliant.
Small businesses in Boise, Meridian, Nampa, Caldwell, and the Treasure Valley rely heavily on inbound calls for new leads. With the rise of AI technology, owners often ask whether using AI to answer calls is legally safe. The answer is yes — but with responsibility. Business owners must be aware of federal and state-specific regulations.
There is no federal law banning AI answering services or AI receptionists. Instead, regulations focus on how calls are handled and recorded:
📌 Important: It is up to each business owner to train their AI system properly and to stay knowledgeable about their state’s rules.
DialZara provides the tools — but it’s the business owner’s responsibility to configure disclosures according to their location and industry. Many customers choose to have their AI receptionist start with a clear statement such as:
"This call may be recorded and is being answered by our virtual AI receptionist."
This ensures transparency while still delivering a professional experience.
Even with compliance steps, AI answering services offer major advantages: